Documentation › Guides › Approve hours
Guide
Once approved, the panel shows an Approved badge with a timestamp, and confirms the hours are queued for payroll. Your location now counts as complete — there’s no separate finalize button for you to press.
Changing your mind
After approving, the button becomes Re-approve. Adjust what you need and click it again.
There’s also a Check for unmatched EasyTeam hours option. Use it if someone insists they clocked in but isn’t showing — it looks for punches that didn’t match to an employee record.
“Payroll approval is unavailable”
The pay period couldn’t be loaded. Click Try again. If it persists, the payroll provider may be having problems — see below.
“last known period — Rollfi currently unreachable, actions disabled”
The payroll provider is temporarily down, so BrightBridge is showing you the last known period rather than a wrong one. Pulling hours and approving both need a live connection, so you’ll have to wait. Nothing is lost. If it’s still happening near your deadline, contact support rather than waiting it out.
“No approval range is available”
There’s no open pay period to approve against yet. This resolves itself when the payroll provider opens the next one — it isn’t something you can fix from here.
The time clock panel won’t load
Use Open EasyTeam, or Reload EasyTeam if it loaded once and then went blank. That’s usually enough.
